We believe that each customer relationship at Third Coast Bank is built on trust. We are committed to guarding that relationship with great care, beginning with the information you share with us. The following privacy policy explains how we use and protect the information about our cusotmers. We ask that you read it carefully.
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
Social Security Number
Account Balances
Payment History
Transaction or Loss History
Credit History
Overdraft History
When you are no longer our customer, we continue to share your information as described in this notice.
How?
All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information, the reasons Third Coast Bank chooses to share, and whether you can limit this sharing.
For our everyday business purposes - Yes No
such as to process your transactions, maintain your account(s), respond to
court orders and legal investigations, or report to credit bureaus
For our marketing purposes - Yes No
to offer our products and services to you
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes - No We Do Not Share
information about your transactions and experiences
For our affiliates' everyday business purposes - No We Do Not Share
information about your creditworthiness
For our affiliates to market to you No We Do Not Share
Questions? Call 1-833-844-7708 or Email customerservice@thirdcoast.bank.
How does Third Coast Bank protect my information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Third Coast Bank collect my information?
We collect your personal information, for example, when you:
Open an account
Deposit money
Use your credit or debit card
Make a wire transfer
Show your driver's license
Why can't I limit all sharing?
Federal law gives you the right to limit only:
Sharing for affiliates' everyday business purposes - information about your creditworthiness
Affiliates from using your information to market to you
Sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Affiliates
Companies related by common ownership or control. They can be financial and non-financial companies. Third Coast Bank does not share with affiliates.
Non- Affiliates
Companies not related by common ownership or control. They can be financial and non-financial companies. Third Coast Bank does not share with non-affiliates.
Joint Marketing
A formal agreement between non-affiliated financial companies that together market financial products or services to you.
For Massachusetts, Mississippi, and New Jersey Customers. We will not share personal information from deposit or share relationships with non-affiliates either for them to market to you or for joint marketing - without your authorization.
For Texas Customers. The Third Coast Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against the Third Coast Bank should contact the Texas Department of Banking through one of the means indicated below: In person or by U.S. Mail at 2601 North Lamar Boulevard, Austin, Texas 78705-4294, Telephone No.: (877) 276-5554, Fax No.: (512) 475-1313, or via electronic submission on the Department's website at https://www.dob.texas.gov/banks-trust-companies/how-file-complaint.
Do Not Send Original Documents
Please include your name, address, email, and whom you are complaining against with any documentation that is submitted (in person, by U.S. Mail, or fax), as part of your complaint.
Telephone Communications- All telephone communications with us may be monitored or recorded.
State Law- You may have other privacy protections under state laws; we will comply with all applicable state laws with regard to our information sharing practices.
California residents only: We will not share information we collect about you with nonaffiliated third parties, except as permitted by law, including, for example, with your consent or to service your accounts.
For Nevada residents only: We are providing you this notice under state law. You may be placed on our internal Do Not Call List by following the directions in the To limit our sharing section above. Nevada law requires we provide the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; email: aginfo@ag.nv.gov.
Contacting a bank regulator - Third Coast Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Third Coast Bank should contact the Texas Department of Banking through one of the means indicated below:
In Person or US Mail:
Texas Department of Banking
2601 North Lamar Blvd
Austin,TX 78705-4294
E-Mail Address: consumer.complaints@dob.texas.gov
Website Address: https://www.dob.texas.gov/banks-trust-companies/how-file-complaint
Telephone Number: 877-276-5554
Fax Number: 512-475-1313